Integrating Text Messaging into Naturalization Services and Beyond

In recent years, texting has become an increasingly popular way to communicate with applicants and constituents. This toolkit provides recommendations for organizations on how to integrate text messaging into their naturalization services. It is based on best practices that New Americans Campaign partners have discovered while using text messaging with their clients in 2018 and 2019, through Campaign Innovation Fund grants, the Campaign’s Civic Engagement pilot project, and their day-to-day outreach and provision of naturalization services.

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